Accessibility

Ticketing & Seating

May be purchased online by selecting  ADA  designated seats on the Pick Your Own seat map or clicking the Accessible Seating link on the event page.

To purchase accessible seating, please contact the Alaska Airlines Center Ticket Office at (907) 786-1562.

 

Alaska Airlines Center Accommodations

Assisted Listening Devices

Assisted listening devices are available with guest services inside the Alaska Airlines Center lobby. Guests with these devices will have the opportunity to hear the broadcast of UAA basketball, Volleyball, Gymnastics, and Commencement as well as select special events.

For information on assisted listening device for an upcoming game, please call the Alaska Airlines Center Box Office at (907) 786-1562.

 

Companion Seating

Wheelchair companion seating is an option for all Alaska Airlines Center concerts, special events, and UAA Athletic competitions. Companion seating is limited and availability may vary by event. Contact the Alaska Airlines Center Ticket Office at (907) 786-1562 for seating availability and ticket reservations.

 

Concessions Stands

All concession stands include counter space that is wheelchair accessible.

 

Drinking Fountains

Drinking fountains are wheelchair accessible and located outside all restrooms in the main level, balcony and mezzanine.

 

Elevators

Elevators for guests with mobility limitations are located in the lobby near the main entrance on the South side of the building. Elevators travel to all floors of the building and elevator controls are also wheelchair accessible.

 

Entrances

The two main entrance points (North and South side) of the Alaska Airlines Center include a door equipped with an electronic touchpad.

 

Family Restroom

A family (unisex) restroom is located inside the lobby near the Box Office.

 

First Aid

The First Aid Station is located on the premises and staffed with certified emergency medical personnel. Please locate an event staff for assistance to the first aid station.

 

Parking

Parking for guests with mobility limitations can be found in the Alaska Airlines Center main lot. Spaces are designated with signage. The Providence parking structures also have accommodations for accessible parking. Contact the Alaska Airlines Center Box Office at (907) 786-1562 with questions on this type of parking in advance. For details on how to get to the Providence structures, please visit our Parking page.

 

Restrooms

Restrooms are located at the North and South Side of the main lobby in the Packer Family Pavilion, the North side of the Balcony and the Suite level of the building. All restrooms have wheelchair accessible facilities. A family (unisex) restroom is located in the lobby outside of the Box Office.

 

Service Animals

Animals or pets of any kind are prohibited in the Alaska Airlines Center with the exception of trained service animals and service animals in training that qualify as such under the ADA guidelines. Service animals are welcome inside the venue, but must remain on a leash or in a harness at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle next to them. A guest whose service animal poses a threat to the safety of other Alaska Airlines Center guests or employees may be asked to escort the animal off the premises.

 

Sign Interpreters

For more information on this accommodation, please contact the Alaska Airlines Center Box Office in advance at (907) 786-7850.

 

Wheelchair Escorts

Limited wheelchair transport service to and from entrances to a guest’s seat is available on a first-come, first-served basis. Please find an event staff or contact the Alaska Airlines Center at (907) 786-7850 if you have any questions.

 

FAQs

I am a wheelchair user and received a ticket from a friend/corporate group/third party that’s for non-accessible seating. Am I able to use the ticket?

Yes, you may use the ticket, but it must first be exchanged in advance for a wheelchair accessible seat at our Box Office. Availability may vary by event. Please contact the Alaska Airlines Center Box Office at (907) 786-1562 to make this exchange.

 

I am a wheelchair user and want to sit with a group of family/friends/coworkers. Is this possible?

Yes, this is possible, depending upon the size of your group and the availability of accessible seating tickets. Please contact the Alaska Airlines Center Ticket Office in advance at (907) 786-1562.

 

I purchased my ticket in advance for non-accessible seating and have since broken my leg. I am on crutches and think I may need accessible seating. Can I exchange my ticket? And will I be able to sit with others in my group?

Yes, it is possible to both exchange your ticket and sit with others in your group, depending upon the size of your group and the availability of accessible seating tickets. Please contact the Alaska Airlines Center Ticket Office in advance at (907) 786-1562.

 

I am a larger person and am unsure if I will fit into my given seat. What should I do?

Prior to purchasing your tickets, please contact the Alaska Airlines Center Ticket Office at (907) 786-1562, and our staff will work with you to make appropriate accommodations.